Our PrimeAbo
You hand over your IT operations to us and invest the time you gain in your company.
The PrimeAbo - our complete package
Together we will tailor your individual package and define your PrimeAbo.
Then, within the scope of the agreement, we reliably ensure that your entire IT runs smoothly: Installation and commissioning, lifecycle management, the implementation of necessary software updates or upgrades, rapid troubleshooting and mobile device management and much more, simply everything that arises in your IT environment.
When providing our services for your IT environment and for a positive user experience, we strictly adhere to our contractually agreed SLAs and defined processes so that the quality of our services is always guaranteed. All our employees speak at least German and English. They are based in Switzerland or Austria.
PrimeAbo
Some of our services at a glance:
- IT support for all IT devices from 8:00 to 17:00, (extended opening hours on request)
- IT service desk for 1st and 2nd level support
- Security and availability: e.g. monitoring, antivirus, back-up, firewall
- Software as a service: worry-free software use including updates and upgrades
- Telephony and internet: individual packages for communication
- Installation and network integration of hardware and software (Windows and Apple)
- Intervention time for on-site support 4h, remote 60 min.
- First call resolution > 80% (for software from our standard catalog)
- Pick-up rate under 30 seconds > 80%
- Fast processing of repairs and replacements
Customers who trust us
A selection of satisfied customers.
Our webshop for all your IT needs
IT hardware and office furniture. Tested and recommended by us
Contact
Would you like to know more?
I will gladly take time for you.
Stephan Fredrich
CEO Primetrack AG
