Your Walk-In Support Center - tailored specifically to your needs

Das Primetrack Walk-In Support Center ist eine innovative Lösung für zuverlässigen «In House» IT Support. In diesem «Managed Service» beziehen wir Räumlichkeiten bei Ihnen vor Ort. Mit dieser physischen Präsenz ist es uns möglich direkt und unmittelbar den bestmöglichen IT Support zu leisten. 
This service is available up close and personal to all employees of your company, without prior registration or additional effort.

Walk-in Support center services

The service portfolio of the Walk-In Support Center is diverse and will be adapted precisely to your company's needs.

The Walk-In Support Center is the first point of contact for your employees for IT inquiries and problems.

Die Anfragen werden entgegengenommen und direkt bearbeitet. Dies ermöglicht eine hohe Sofortlösungsrate. Das Center ist so ein innovativer Zusammenschluss von «Single Point of Information», 1st Level Support & 2nd Level Support sowie Field Support.

For each request, a ticket will be created and - if necessary - be forwarded to other teams, e.g. der IT Infrastructure team.

For your employees, the Walk-In Support Center also acts as a point of contact for to purchase new equipment such as laptops and smartphones as well as for peripheral devices such as mouse and keyboard, power cables and adapters.

In the event of hardware problems, the Walk-In Support Center provides fast remedy, repairs can be carried out directly on site. In addition, devices can be replaced to ensure your employees do not suffer time loss.

Kompetente Unterstützung direkt vor Ort ist die grosse Stärke des Walk-In Support Centers. Unsere IT Support Mitarbeitenden arbeiten nach der «Hands-On» Mentalität. Dabei werden die Anfragen mit dem Benutzer zusammen direkt am Endgerät bearbeitet und gelöst. Diese unkomplizierte Art der Unterstützung sorgt für eine hohe Zufriedenheit bei Ihren Mitarbeitenden.

Im Walk-In Support Center nehmen wir auch «How To» Anfragen entgegen. Unsere IT Support Mitarbeitenden können Sie mit ihrem breiten Wissen sowie auch Anleitungen und User-Guides beraten und unterstützen.

Examples of an information request would be the following requests:

Where can I find document templates?

How can I edit a text with Acobe Acrobat?

Which browser should I use?

The Walk-In Support Center can serve as a central location for the management and support of mobile devices. We take care of the installation, issue, repair, replacement and disposal of the devices and follow your specifications. 

Auch bei «How-To» Anfragen zum Thema Smartphone stehen unsere IT Support Mitarbeitenden gerne zur Verfügung.

Obtaining equipment for new employees joining your company is easy with the Walk-In Support Center. Laptops, peripherals and mobile devices can be obtained easily and set up and customized together with a support employee. This ensures a good start for new employees in your company.

Your Benefits

By trusting in our services, your company benefits from our IT staff's core competencies - allowing you to focus on your own core competencies.

Service experience

At the important interface between users and IT, it is crucial to provide excellent service experience. This is where IT can differentiate itself as a strong service provider and provide your company with simple, fast and uncomplicated support.

Friendly and competent

Our trained IT support staff are dynamic and flexible, and the constant training and further education of our employees ensures friendly and motivated commitment, even for complex problems.

Simple and efficient transition phase

The transition phase to an external IT service desk can be made short and easy with our support. Our service managers work with state-of-the-art process and project management methods to design and implement the transition together with you.

Supervised service

Being a Managed IT Service, our Walk-In Support is fully taken care of by us. Our service manager acts as your personal SPOC (Single Point of Contact) who addresses all of your questions. Meeting all service levels, goals and KPI's is a matter of course for us.

Your contact

Do you have any questions? We are available for a personal conversation with you.

Would you like a callback?

Do you have any questions or need support?
We are at your disposal for a personal conversation.

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