The Primetrack Walk-In Support Center is an innovative solution for reliable inh-house IT support. For our Managed Service, we move to your premises. Being physically present, enables us to provide the best possible IT support directly and immediately.
This service is available up close and personal to all employees of your company, without prior registration or additional effort.
Walk-in Support center services
The service portfolio of the Walk-In Support Center is diverse and will be adapted precisely to your company's needs.
The Walk-In Support Center is the first point of contact for your employees for IT inquiries and problems.
Requests are received and processed directly, enabling a high rate of immediate solutions. The center is thus an innovative combination of Single Point of Information, 1st level and 2nd level support as well as field support.
For each request, a ticket will be created and - if necessary - be forwarded to other teams, e.g. der IT Infrastructure team.
For your employees, the Walk-In Support Center also acts as a point of contact for to purchase new equipment such as laptops and smartphones as well as for peripheral devices such as mouse and keyboard, power cables and adapters.
In the event of hardware problems, the Walk-In Support Center provides fast remedy, repairs can be carried out directly on site. In addition, devices can be replaced to ensure your employees do not suffer time loss.
Competent support directly on site is the major strength of the Walk-In Support Center. Our IT support employees work according to the "hands-on" mentality. This means that queries are processed and resolved together with the user directly on the end device. This uncomplicated form of support ensures a high level of satisfaction among your employees.
At the Walk-In Support Center, we also accept "How to" requests. Our IT support staff will advise and assist you with their broad knowledge as well as with instructions and user guides.
Examples of an information request would be the following requests:
Where can I find document templates?
How can I edit a text with Acobe Acrobat?
Which browser should I use?
The Walk-In Support Center can serve as a central location for the management and support of mobile devices. We take care of the installation, issue, repair, replacement and disposal of the devices and follow your specifications.
Our IT support staff are also available to answer "How-To" questions about smartphones.
Obtaining equipment for new employees joining your company is easy with the Walk-In Support Center. Laptops, peripherals and mobile devices can be obtained easily and set up and customized together with a support employee. This ensures a good start for new employees in your company.
By trusting in our services, your company benefits from our IT staff's core competencies - allowing you to focus on your own core competencies.
Do you have any questions? We are available for a personal conversation with you.
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