Competent on-site support

Our Field Support team provides IT support on site.

Inquiries that cannot be resolved remotely by the Service Desk are passed on to Field Support. The on-site team handles them fast and easy.

 

  • Quick
  • Reliable
  • Flexible

Our Field Support Service

We support you on site regarding peripherals, workstations and IT infrastructure.

Our IT Field Support works on site to resolve issues that cannot be handled remotely. They are also responsible for the so-called "I.M.A.C.D." process.IMACD“ Prozess.

I.M.A.C.D. is the abbreviation for Install, Move, Add, Change and Dispose. The IMACD“ process includes the preparation and commissioning of new workstation devices as well as the expansion of a workstation and the replacement of individual workstation devices. We also provide additional support when a user moves. At the end of the life cycle of a workstation device, it is disposed of properly.

Hardware problems at the workplace or in your IT infrastructure often cannot be solved remotely. This is where our "Hardware Fix" process comes into play. The faulty or damaged device is repaired or replaced on site. This way we avoid long and tedious waiting times and ensure that you can continue working seamlessly.

Examples of "hardware fix" use cases would be damaged peripherals, defective laptops and computers, but also problems with the IT infrastructure such as servers and storage devices.

If software problems cannot be solved remotely by 1st or 2nd level support, our "software fix" process comes into play. To avoid long-winded and complicated software repairs, we analyse the situation on site and provide a quick solution, saving time and energy.

Examples of "software fix" use cases would be operating system errors, corrupted applications and licensing problems.

Your Benefits

Benefit from our IT field supporter's compentece in your company.

ITIL standards

Our services and processes are based on ITIL standards. Thus, our service management ensures that the agreed quality is met for all existing services.

Direct support

Our service manager acts as your personal SPOC (Single Point of Contact) who addresses all of your questions and who is responsible for fulfilling all service levels, goals and KPIs.

Tailored to your company

We don't believe in a "one size fits all" approach. Instead, based on our years of experience with a wide variety of companies, we tailor our services to your needs.

Friendly and competent

Our trained IT field support team of experts is dynamic and flexible. With constant training and further education of our employees, we ensure friendly and motivated deployment, even for complex problems.

Your contact

Do you have any questions? We are available for a personal conversation with you.

Would you like a callback?

Providing tailored services with measurable benefits is a big promise. Let's talk about how this could look like for your company. 

latest articles

Close Menu