The modern Walk-in Support Center
Fast and reliable problem solving directly at your site
The Walk-in Support Center, adapted to your individual requirements
The Primetrack Walk-in Support Center is our solution for reliable «in-House» IT support. In this «managed service», we move into premises at your site. Thanks to the physical presence, it is possible for us to provide the best possible IT support for you.
This service is directly available to all employees of your companywithout advance notification or additional effort.
The services of the Walk-in Support Center
The service portfolio of the Walk-in Support Center is extensive. We adapt it to the needs of your company.
The Walk-in Support Center is the first point of contact for your employees when it comes to IT inquiries and problems.
We receive and process the inquiries directly. This ensures a high instant resolution rate. Thus, the center is a reliable association of «Single Point of Contact», 1st & 2nd level support as well as field support.
Tickets are created for all requests and cases. If necessary, we pass them on to other teams, for example the IT infrastructure team.
For your employees, the Walk-in Support Center team acts as a central point of contact when it comes to new equipment such as laptops and smartphones or peripherals such as mouse & keyboard, power cables and adapters.
In the event of hardware problems, the Walk-in Support Center provides rapid assistance. We carry out repairs directly on site. If a repair would mean too much time loss for your employee, we replace the affected device directly.
Competent support directly on site is the great strength of the Walk-in Support Center. Our IT support staff members have a «hands-on» mentality. Whenever possible, they solve problems directly with the user on the end device. This uncomplicated type of support ensures a high level of satisfaction among employees.
In the Walk-in Support Center, we also accept «how-to» requests. Our IT Support team members advise employees with their broad knowledge and support them with instructions and user guides.
Examples of an information request would be: Where can I find document templates? How do I edit text with Adobe Acrobat? Which browser should I use?
The Walk-in Support Center serves as a central location for the management and support of mobile devices. We take care of the installation, issuance, repair, replacement and disposal of devices, guided by your specifications.
Our IT support staff members are also happy to provide assistance with «how-to» queries on the subject of smartphones.
The Walk-in Support Center makes it easy to obtain equipment for new customers. Laptops, peripherals and mobile devices can be obtained easily in this way. Support staff can set up and customize new devices directly. This ensures that new employees get off to a good start in your company and are ready to use immediately.
By cooperating with us, your company benefits from the wide-ranging expertise of our IT team. This allows you to concentrate on your own core competencies.
Do you have any questions? We are available for a personal conversation with you.
Primetrack CEO (Chief Executive Officer)
Group CSMO (Chief Sales & Marketing Officer)
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