IT field support –
reliable on-site support

We solve IT problems flexibly, effectively directly at your site

Competent support at your site

Our field support provides direct and quick IT support at your site.

Requests that cannot be resolved remotely by the service desk are transferred to field support. In this way, we can process inquiries directly and without complications.

Our field support services

We provide on-site support for concerns about peripherals, workstations and IT infrastructure.

Our IT field support deals with issues on-site that cannot be solved remotely in the best possible way. In addition, Field Support is responsible for the so-called «IMACD» process.IMACD» Prozess.

I.M.A.C.D. is the abbreviation for install, move, add, change and dispose. The IMACD-Prozess includes the preparation and the installation of new devices at workplaces as well as the extension of a workplace and the replacement of individual workstation devices. We also support when users move. At the end of the life cycle of a workstation device we dispose it correctly. entsorgen wir dieses ordnungsgemäss.

Hardware problems at the workplace or in your IT infrastructure often cannot be solved remotely. This is where our «Hardware Fix» process comes in. We repair the faulty or damaged device on site or replace it. In this way, we avoid long and annoying waiting times and ensure that you can continue working seamlessly.

Examples of «Hardware Fix» cases include damaged peripherals, broken laptops and computers, as well as problems with IT infrastructure such as servers and storage devices.

If software problems cannot be solved remotely by 1st-level or 2nd-level support, our «Software Fix» process takes effect. We analyze the situation on site so that a software repair does not become lengthy and complicated. We organize a quick solution and save time and nerves.

Examples of «Software Fix» cases include operating system errors, corrupted applications, and licensing issues.

Your benefits

Benefit from our IT field supporters' competence for your company.

ITIL standards

Our services and processes are based on ITIL standards. With our service management, we thus ensure that the agreed quality is guaranteed for all existing services.

Direct support

With a service manager, you have a personal contact person with us who is available to answer any questions you may have. He also monitors that all service levels, targets and KPIs are being met. We monitor this in reports that we provide to you on a regular basis.

Customized for your company

With us, there is no «one size fits all». Based on our many years of experience with a wide range of companies, we can scale our services optimally and adapt them precisely to your requirements.

Friendly and competent

Our trained IT field support team of experts is geared to your requirements. The continuous training and education of our employees ensures friendly and motivated service, even for complex problems.

Your contact

Do you have any questions? We are there for you to talk about the topics in a personal chat.

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Delivering customized services with a measurable benefit is a big promise. Let's talk about what a new scenario might look like for your company.