Tailor-made, reliable IT services

Specifically customized to your company's needs

Our IT services

Operating IT services often requires a high level of personnel and financial resources. As an experienced provider of IT services, we look back on several years of cooperation with many small and medium-sized enterprises throughout switzerland. Thanks to our diverse and innovative offerings, we also earned the trust of major international companies

We show you how you can simplify the daily work routine for you and your employees with our support in your company as well.

IT service desk

IT service desk

With a tailor-made service desk concept, we provide competent and effective IT support.
More about IT service desk

IT field support

IT field support

Our field support provides direct and uncomplicated IT support at your site.
More about IT field support

Walk-in support center

Walk-in support center

The Primetrack walk-in support center is an innovative solution for reliable in-house IT support.
More about walk-in support center

Your benefits

By trusting in our services, your company benefits of our IT teams core competencies - allowing you to focus on your own core competencies.

Direct support

Our service manager acts as your personal SPOC (Single Point of Contact) who addresses all of your questions and who is responsible for fulfilling all service levels, goals and KPIs.

Our expertise in your company

Our IT support staff have a broad knowledge and many years of experience, so why not take advantage of our expertise in your company?

Simple and efficient transition phase

The transition phase to an external IT partner can be made short and easy with our support. Our service managers work with state-of-the-art process and project management methods to design and implement the transition together with you.

Tailored to your company

We don't believe in a "one size fits all" approach. Instead, based on our years of experience with a wide variety of companies, we tailor our services to your needs.

Friendly and competent

Our trained IT field support team of experts is dynamic and flexible. With constant training and further education of our employees, we ensure friendly and motivated deployment, even for complex problems.

ITIL standards

Our services and processes are based on ITIL standards. Thus, our service management ensures that the agreed quality is met for all existing services.

Achieve your goals

Let's talk about how you can benefit from out IT services and how it could look like for your business.

Terms & Conditions

Read the general terms and conditions of Primetrack AG.

Request appointment

Arrange a personal and non-binding consultation with us.