IT ServicePoint –
First Aid for IT Problems
Our IT specialists will look after you personally at the IT ServicePoint.
First point of contact for IT issues
Office, walk-in support & store: Our IT ServicePoint for help with IT issues, because personal contact counts.
When an IT problem occurs, nobody wants to wait a long time for a solution, but wants to be able to continue working normally as quickly as possible. And we would prefer not to explain our concerns to a chatbot, but to receive personal support and advice from real people. That's exactly why we launched our IT ServicePoint for private individuals and small businesses, because we want to be as close to our customers as possible. We are currently welcoming you to our first IT ServicePoint in Luzern. Further locations will follow.
Walk-in Support
Versatile IT services in the walk-in support.
The walk-in support at the IT ServicePoint in Lucerne offers a comprehensive range of services. Here, our IT all-rounders solve your IT problems on site and provide you with expert advice. Those who do not want to come spontaneously to avoid waiting times, can book: an appointment.
Direct point of contact for IT support
When things are urgent and an IT problem needs to be solved quickly, it is always best to speak to an IT professional personally and directly and explain what is no longer working. This is exactly what our IT all-rounders are there for. They are fast, uncomplicated and, above all, competent.
We will analyze your problem and solve it on site if possible. You can bridge the waiting time with a good coffee.
If the solution to the problem takes longer, we will give you a prompt collection date. Our versatile IT all-rounders will be happy to answer your questions and give you practical advice on how to handle your device.
IT ServiceBar
At our IT service bar in walk-in support, you can receive a wide range of IT services spontaneously or by appointment. Below you will find a list of the services on offer, including prices.
Walk-in support takes care of this:
Login problems
You can no longer log in to your device? Our IT all-rounders are sure to find a way to get you back online.
All around your data
Data is a valuable commodity today. That's why both companies and private individuals need to take care of it. If data needs to be migrated to a new device or is at risk of being lost, fast and, above all, expert help is extremely important. Leave this difficult task to our IT all-rounders to ensure that your valuable data is securely migrated, recovered and stored. We are also there for you when data needs to be deleted reliably and permanently.
We also recover data, for example from damaged hard disks. We are also there for you when data needs to be deleted reliably and permanently.
Software problems/updates
You have problems with your software or need support with a software update? Come and see us. Our IT all-rounders are sure to get your software up and running again, explain what went wrong and give you tips on how to avoid such problems in the future.
Security analysis
You would like to know whether your device (smartphone, tablet, laptop, etc.) is well protected against cyber attacks? Let us carry out an analysis for you. We'll tell you how you can make your device secure.
Device setup
Do you have a new or older device and want to make sure that it is configured exactly as you need it for your work or private activities?
Or would you like your new device to be set up so that it works exactly like the old one, only better? Then we will transfer the data from your old device and set up your new device with the latest software so that you can get started again straight away.
Talk to our IT all-rounders, explain your needs to them and leave the rest to them.
Repair service
If it is possible to repair your IT device (Windows), we will ideally do this immediately. For more complex repairs, we will give you a prompt pick-up date. If the repair cannot be carried out on site, we will send the device to the manufacturer for repair.
To ensure that you remain operational, we will be happy to provide you with a replacement device until your own device has been repaired.
If repair is no longer possible or too expensive, we will be happy to advise you on purchasing a new or refurbished device.
Training
Are you not getting to grips with your device or software? We would be happy to provide you with individual training, either individually or in groups.
Further IT problems
Your specific problem is not on the list? Talk to us. We will tell you whether we can solve the problem and make you an offer.
What you can expect at the IT ServicePoint
Five of many cases in which we can help you.
Case 1: When things go wrong in IT.
You have downloaded new software and would like to install and use it on your computer. Unfortunately, there seem to be conflicts with software that has already been installed. Nothing works anymore. Don't despair, ask our experts. Our specialists will analyze the situation and get your software up and running. Of course, they will also explain why the problems occurred so that it doesn't happen again.
Case 2: The software is stuck.
Experience shows that IT problems always occur when you are under extreme time pressure: a presentation is due, a paper has to be submitted, or the customer is urgently waiting for a quote... This is exactly when the computer crashes completely, the software doesn't do what it's supposed to or you have entered the wrong password too many times. What can you do? Just drop by and we'll help you.
Case 3: The smartphone goes on strike.
Has your smartphone run out of battery in no time, is there a spider's web of cracks across the screen or has nothing worked at all after the last update? Don't worry, our experts can fix almost any smartphone - and if not, you can get a new or inexpensive refurbished model from us.
Case 4: Your important data and documents have disappeared!
After an operating system update, you suddenly can no longer access your data. What a disaster! Don't panic! Just drop by. Our IT all-rounders know many options and tools to recover your data and make it accessible to you again.
Case 5: Setting up the new notebook properly.
Your new notebook has arrived. That's great, because it's much faster and lighter than the old one. If only everything worked the same as on the old device... We can do that. Come to us with both devices and we'll get your new device ready for you.
Store & Showroom
Consulting by our IT all-rounders and shopping in the combined store & showroom.
In addition to our walk-in support, a combined store and showroom awaits you at the IT ServicePoint. Here you will find IT hardware and office furniture from our webshop klickIT.
Let our IT all-rounders advise you and try out the products on site. You can see our range of office furniture in action at the four integrated workstations of our IT all-rounders.
Anyone who does not want to come spontaneously to avoid waiting times can book an appointment.
Our range of services in the store & showroom:
Shopping
A selection of IT hardware and office furniture from our klickIT Webshop can be viewed, tried out and purchased directly in the store at the IT ServicePoint in Lucerne. Our IT all-rounders will be happy to answer your questions about the products directly on site.
In our showroom, you can not only view our range of office furniture, IT hardware and accessories, but also inspect them in detail, try them out and, of course, order them.
Consulting
Our IT all-rounders will provide you with expert advice on IT software and hardware as well as IT support and IT infrastructure issues.
Anyone who does not want to come spontaneously to avoid waiting times can book an appointment.
Refurbished devices
In the interests of sustainability, we not only sell new appliances, but also refurbish them, bring them up to date and sell them at a reasonable price.
Feel free to drop by and enquire about our current range.
Our webshop for all your IT needs
IT hardware and office furniture. Tested and recommended by us
IT-ServicePoint Luzern: Opening hours & consultation appointments
Make an appointment
You can also book an appointment with our IT all-rounders or a consultation in our showroom outside normal opening hours. Make a reservation here a suitable time slot without complications. This means you don't have to wait long and we can take plenty of time for you.
Primetrack AG
Hirschmattstrasse 6
CH-6003 Lucerne
Tuesday to Thursday 09:00 - 18:00
+41 41 244 88 70
Send us your inquiry directly by email
luzern@primetrack.ch
Our IT support services for companies
Efficient and competent IT support - as IT Service Desk, IT Field Support or Walk-in Support Center.
Contact
You have questions about our IT ServicePoint offer?
I will gladly take time for you.
Stephan Fredrich
CEO Primetrack AG
